Clients And Customers
Summary
Course Objective: This course introduces the Principles for Responsible Banking (PRB) and aims to equip banking professionals with the knowledge and tools to support clients in transitioning to sustainable practices aligned with the UN SDGs and the Paris Agreement.
Learners can expect to:
- Explain climate change, biodiversity loss, and pollution and the urgency of addressing these challenges
- Understand the role of banking professionals in supporting clients’ sustainability transitions
- Describe the purpose of the PRB as a framework for maximizing positive impact and reducing negative impact
- Apply a dialogue-based approach to build trust and engage clients on sustainability
- Use models and tools to recommend and implement sustainable banking solutions in client relationships
Why this matters: By engaging clients on sustainability, banking professionals can build stronger relationships, support positive impact, and align finance with environmental and social goals.
Course Duration: 6 -7 hours
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